We engage with residents by listening, responding, and supporting them in achieving their dreams.
With this plan, Mercy Housing puts residents at the center of our work — our North Star — to guide
Pilot and roll-out resident impact approach throughout the portfolio to increase satisfaction, sense of belonging, and create stronger communities.
Consistently engage all residents with a Resident Satisfaction Survey, with 80% resident participation over five years.
Facilitate community meetings, policy development, and implement training for Property Management and Resident Services staff.
Improve alignment, coordination, and collaboration between property management and resident services to create a consistent approach and language at all levels.
Support frontline staff by implementing a refined staffing model, and investments in technology that will enable a resident-centered Approach.